Our Customer Service Team are working through your emails as quickly as they can, and we appreciate your patience. Please be assured we are here to help!
Please use the phone numbers or email addresses provided for the relevant area.
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| Purchases from the Marigold online store only |
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Please fill out the contact us form found here, just select the relevant option from the drop down and include as much information a possible in your response, for example, product names and full details of your experience.
Additional photos can be sent through to customercare.uk@fhp-ww.com
Being as detailed as possible will help to speed up the reply process.
If you have any questions related to Marigold then please call: 0345 769 7356
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (for example, a letter sent by post, fax or email). If you wish to write our address is Laundry Company - Returns Department, Units 5A, Babdown Airfield Industrial Estate, Babdown, Gloucestershire, GL8 8YL, and our email address is marigoldsupport@laundrycompany.co.uk You may use the attached model cancellation form, but it is not obligatory.
You can also fill in and submit the model cancellation form or any other clear statement electronically using our website https://www.marigold.co.uk/contact-page. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (for example, by email) without delay.
Alternatively you can call us on 0117 330 2277 to obtain a returns number, and details of how to return the item to us, before returning the item. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Subject to the terms and conditions of sale as detailed on the website, if you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. You are only liable for any diminished value of the goods resulting from the handling other than which is necessary to establish the nature, characteristics and functioning of the goods.
We will make the reimbursement without undue delay, and not later than:
14 days after the day we receive back from you any goods supplied, or
(if earlier) 14 days after the day you provide evidence that you have returned the goods.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods to Laundry Company - Returns Department, Units 5A, Babdown Airfield Industrial Estate, Babdown, Gloucestershire, GL8 8YL without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
For heavy or bulk items, we may be able to offer a collection service. The collection would be made using DHL and can be arranged to take place any weekday between 9.00am and 5.30pm. This service would normally cost £12.50 (£45 for Airers depending on postcode), which we charge by refunding you for the value of the item(s) with the collection charge(s) deducted.
Should the cancellation of the contract be made due to unwanted item(s) or a change of heart, the products must be fully unused, in perfect resalable condition and in the original packaging with any instructions, in order to receive a refund.
